Return and Shipping Policy

OTG Tactical Return and Shipping Policy

Cancellation Policy

If you sign up for a class and are unable to attend please contact us as soon as possible. Cancellations at least 15 days prior to the class will be refunded the amount paid minus a 10% admin fee. Cancellations within 14 days of the class start date are not refundable.

Returns Policy

If you need to exchange a product for a different size or model it must be returned to us in new and unused condition in the original and undamaged packaging.  Returns will not be accepted in any other condition.  Once we receive it we will credit your account or ship a replacement item depending upon the customer’s choice. YOU MUST CONTACT US FOR RETURN AUTHORIZATION PRIOR TO RETURNING PRODUCTS TO US.  Please provide pictures of the product and packaging when you contact us for returns of damaged items received.

OTG Tactical’s Customers are why we exist and we constantly strive for absolute satisfaction. In the event that you decide you do not want a product that you ordered – refunds may be processed minus a 10% restocking fee (cost of shipping/handling and credit card fees). The amount of purchase minus the 10% restocking fee will be applied after we receive the item in new un-opened condition. Customer is responsible for return shipping costs.

Refunds may be processed if there is a defect in the product and you do not wish to exchange. We will cover the shipping costs for all defective products returned for refunds/exchanges or if an incorrect produce was received. We do want your feedback, so any pictures or details are greatly appreciated.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund a little quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We ship through the United States Postal Service. We currently only ship to US and APO addresses. Items ordered typically ship within 3 business days.